Frequently asked questions

Q: Is ImmigrationOnMe USCIS or a law firm? No. ImmigrationOnMe is an immigration case assistant that explains your situation and guides your next steps in plain English. For high-stakes decisions we connect you with licensed professionals. Q: Do I need a USCIS receipt to start? No. You can explore options, matching forms, and official questions with no filing yet. Checking a USCIS case is only useful if you already have a receipt number — use the official USCIS case status site or sign in at my.uscis.gov, then upload that letter here so we can organize the timeline. Q: What happens to documents I upload? They're stored in your private vault. Only you can see them — and a consultant only after you explicitly approve the connection. You can delete files or your whole account anytime. Q: How does the analysis work? We extract facts from your answers and documents, compare them with USCIS reference material, and turn everything into issues and a step-by-step plan. When something can't be verified, we say so — we never guess. Q: Can ImmigrationOnMe file with USCIS for me? No. ImmigrationOnMe helps organize information and prepare draft materials for review. You are responsible for filings, and complex or high-stakes matters should be reviewed by a licensed immigration attorney or accredited representative. Q: How do I cancel my subscription? Plan & billing → Cancel subscription. You keep access until the end of the paid period. Q: Something in the app isn't working. Open a tech support ticket under Support tickets (or ask the guide chatbot to create one) and our team will fix it. (Edit this FAQ in the admin backend under Content & agreements.)