Frequently asked questions

Q: Is ImmigrationOnMe the USCIS or a law firm? No. ImmigrationOnMe is a immigration case assistant that explains your situation and guides your next steps in plain English. For high-stakes decisions we connect you with licensed professionals. Q: How do I check my USCIS case? Use your USCIS receipt number at the official USCIS case status site or sign in at my.uscis.gov when available. Upload receipts and notices here so we can organize the case timeline. Q: What happens to documents I upload? They're stored in your private vault. Only you can see them — and a consultant only after you explicitly approve the connection. You can delete files or your whole account anytime. Q: How does the analysis work? We extract facts from your answers and documents, compare them with USCIS reference material, and turn everything into issues and a step-by-step plan. When something can't be verified, we say so — we never guess. Q: Can ImmigrationOnMe file with USCIS for me? No. ImmigrationOnMe helps organize information and prepare draft materials for review. You are responsible for filings, and complex or high-stakes matters should be reviewed by a licensed immigration attorney or accredited representative. Q: How do I cancel my subscription? Plan & billing → Cancel subscription. You keep access until the end of the paid period. Q: Something in the app isn't working. Open a tech support ticket under Support tickets (or ask the guide chatbot to create one) and our team will fix it. (Edit this FAQ in the admin backend under Content & agreements.)